We're here to make your experience as smooth as possible. Whether you have questions about your order, need product guidance, or want support with delivery and assembly — you’re in the right place. Browse our FAQs or reach out to our team anytime.
We offer a wide range of home improvement products, including outdoor kitchen, landscape lighting, outdoor furniture, wellness solutions (saunas, cold plunge, cryotherapy and exercise equipment), luxury appliances and more. We are always upgrading our product line to give you the best upgrades available.
Yes, we are committed to sustainability and offer a selection of eco-friendly products designed to reduce environmental impact while enhancing your home. Specifically the LuxCraft Brand Poly Furniture, made with HDPE materials.
HDPE is sustainable, affordable manufacturing, rigid strength, and corrosion resistance. Thanks to its high malleability, HDPE is the perfect combination of strength, cost-efficiency, and environmental friendliness.
Placing an order is easy. Simply browse our online store, add your desired items to the cart, and proceed to checkout.
Contiguous United States and the District of Columbia. We are continually working to expand our shipping destinations. Please check back regularly for updates.
We offer free shipping on all orders within the US. There are no hidden fees.
Orders are processed within 1 business day (Monday to Friday, excluding holidays).
Orders placed before 5:00 PM EST will begin processing the same day.
Orders placed on weekends or public holidays will be processed on the next business day.
Standard Shipping: 3-5 business days
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
We partner with reputable carriers to ensure your package arrives safely. Domestic Carriers we are using: USPS, UPS, FedEx
All orders include tracking information, which will be provided via email once your order has shipped. Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
After your order has been shipped, you will receive an email containing:
How to Track Your Order: Visit My Orders or the carrier's website. Enter your tracking number to view the status and estimated delivery date. If you have questions or need assistance with tracking, please contact our Customer Service.
Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@UltimateHomeUpgrade.com or call us at (833) 787-4663.
Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:
If your package arrives damaged:
If any items are missing from your order:
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages: If a package is returned to us due to an incorrect address we will contact you to arrange reshipment. Additional shipping charges may apply.
At this time we do not offer International Shipping.
Customers in the contiguous United States have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.
Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in the original packaging, with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.
To initiate a return or exchange:
1. Contact Customer Service:
2. Return Authorization:
Securely pack the item in its original packaging. Ensure all accessories, manuals, and free gifts are included. If a retun authorization number has been sent (RMA) has been sent, include the return authorization form and any necessary supporting documents or images.
Please use a preferred trackable shipping service e.g., USPS, UPS, FedEx.
Ship the package within 7 days of receiving the return authorization.
All return shipping costs are the responsibility of the customer unless the item was damaged, defective or incorrect.
Items must be unused, undamaged, and in original packaging. Return request must be made within 14 days of receipt. A refund will be issued to the original payment method, minus any applicable restocking fees.
Any items retuned do to change of mind will be subject to a 25% restocking fee of the original price. Items must be unused, undamaged, and in original packaging. Return request must be made within 14 days of receipt. A refund will be issued to the original payment method, minus the applicable restocking fees.
Contact us within 48 hours of receiving the item. Provide photos or videos of the defect or damage. We will offer a replacement or a full refund, including return shipping costs.
Inform us immediately upon receipt. We will arrange for the incorrect item to be returned and ensure you receive the correct product.
Contact us if your product does not arrive within the estimated delivery time. We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.
The following items are non-returnable and non-refundable:
Refunds are issued after we receive and inspect the returned item. We will notify you via email regarding the approval or rejection of your refund. Items must meet the return eligibility criteria as mentioned above.
Refunds will be processed to the original payment method used at the time of purchase. It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.
Partial refunds may be granted in certain situations:
